As consumers increasingly opt to conduct business online, Utility agencies need reliable web solutions that offer customers a convenient and reliable way to access and manage their accounts. Selectron’s Relay Web solution for Utilities helps satisfy this need by offering utility customers a secure web-based system for making payments, in a user-friendly interface that provides the same convenience customers have come to expect of online merchants.
The Relay Web solution offers a variable feature set that ensures it will be useful for all customers, regardless of their needs. Customers who just need a quick and convenient way to pay their bills can authenticate themselves with a piece of account information to make a secure online payment. Relay can be configured to accept a variety of payment methods, accept full or partial payments, and charge convenience fees, all based on your agency’s business rules. It also integrates with your existing payment processors and customer information systems, pulling key information like account balances, and posting payments back to the account without any extra work from staff.
Customers who want to do more than just make a one-time payment can create an online profile to access a range of account-management features. Users with profiles can manage preferences, such as going paperless with E-Billing, and store payment methods in the secure digital wallet for future use. When the time comes to pay their bills, customers with online profiles have the ability to set up automatic or scheduled payments, and even pay toward multiple accounts at once.
Relay can be deployed on-premise in an agency’s IT environment, or hosted in Selectron’s rigorously secure hosting environment, which is audited annually for PCI compliance. The solution comes with the Relay Portal, a web-based administration tool that allows staff to monitor the solution and access helpful reporting from anywhere with an internet connection.
Future-focused Utilities need a web-based platform that both meets customers’ growing expectations, and alleviates the staff burden caused by payments in person or over the phone. Relay Web for Utilities offers customers the convenience they have come to expect, along with the security they need, while freeing up more time for staff to spend focused on customers.
Beginning in April 2019 Selectron partnered with Orange County, Florida Utilities (OCU) to upgrade and enhance the Utility’s self-service offerings. This project included voice, web, mobile, electronic payments, and automated outbound customer communications…
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